Customer Service

Our Guarantee

We offer a 100% guarantee. If you are not happy with your product, send it back to us within 28 days of the date of purchase in the condition it was sent to you and we will refund the purchase price in full or exchange the product.

Sales support

We pride ourselves on outstanding customer service. Please contact us for any assistance you may require. Other contact details are here.

Many businesses these days claim to have "outstanding customer service", but research has shown that you can only legitimately make this claim if 80% or more of your customers agree with your claim. We consistently get feedback from our customers on our customer service and our recent survey results have proven the claim for Dream of Italy!

Dream of Italy Awarded "Top Shop" Runner Up 2010 (On-line Category)

Dream of Italy has been selected as Second Runner Up in the New Zealand Retailers Association "Top Shop" Awards for 2010 in the "on-line" category, Auckland Area. In the first round of review, Dream of Italy scored as follows:

Customer Service -100%
Transaction - 100%
Website - 100%

Testimonials
During our Customer Survey, many of our customers provided feedback. Click here to see what they are saying!

"Absolutely delighted with pendant, excellent quality as promised" (M., Auckland, NZ) Street in Florence

"What can we say? Amazing and unique mask - will be worn by Cinderella and what a a terrific company - concerned with all aspects of the sale" (M., Coromandel, NZ)

"WOW, WOW, WOW. That's all I can say about this beautiful watch. So pleased I got it, it is gorgeous" (W., Invercargill, NZ)

"The friendly and efficient service is very much appreciated along with the beautiful necklace. Many thanks."

"A very professional service. Excellent communication, prompt delivery. I absolutely love the pendant. I highly recommend you. Many thanks." (L., Whangarei, NZ)

"We absolutely love our beautiful mask. So well packaged and sent promptly" (D., Lower Hutt, NZ)
"The mask arrived, it is beautiful! Thank you for your great service." (J., Florida, USA)